Freshdesk is a customer support software company based in Chennai, India. It was founded in 2010 by three friends, Girish Mathrubootham, Shan Krishnasamy, and Sridhar Vembu. The company’s main product is a cloud-based customer support software suite which includes help desk, ticketing, chatbots, knowledge base management and social media engagement tools. As of January 2019, Freshdesk had over 500 employees and more than 150000 customers worldwide.
Type of Services
Freshdesk is a customer service software program that helps businesses manage their customer support. It offers a variety of features including ticketing, knowledge management, call center management, and analytics. Freshdesk is designed to be easy to use and scalable so that it can grow with your business. In this blog post, we’ll take a closer look at Freshdesk and its features, pricing, target market, and competition.
What is Freshdesk?
Freshdesk is a customer service software program that helps businesses manage their customer support. It offers a variety of features including ticketing, knowledge management, call center management, and analytics. Freshdesk is designed to be easy to use and scalable so that it can grow with your business.
Some of the key features of Freshdesk include:
Ticketing: Freshdesk allows businesses to keep track of customer support tickets in one central place. This makes it easy to resolve issues and ensure that customers are getting the help they need in a timely manner.
Knowledge Management: With Freshdesk’s knowledge base feature, businesses can create a library of articles and FAQs that customers can access to find answers to their questions. This self-service option can help reduce the number of support tickets that come in.
Call Center Management: The call center management features in Freshdesk allow businesses to route calls to the appropriate agents and track call metrics such as average handle time and first call resolution rate.
Analytics: Freshdesk provides businesses with valuable insights into their customer support operations through its built-in analytics tools. Businesses can use this data to identify areas for improvement and optimize their customer support workflow.
How Much Does Freshdesk Cost?
Freshdesk has four pricing plans: Sprout (free for up to 3 agents), Blossom ($15 per agent per month), Garden ($25 per agent per month), Estate ($49 per agent per month). All paid plans come with a 21-day free trial.
Who Is the Target Market for FreshDesk?
FreshDesk is designed for small businesses, medium businesses, and enterprise companies. It is a flexible system that can be customized to meet the unique needs of any business size or type.
What Are Some of the Key Features of FreshDesk?
Some of the key features of FreshDesk include ticketing, knowledge management, call center management, and analytics. These features make it easy for businesses to keep track of customer support requests, resolve issues quickly, and improve their overall customer support operations.
How Does Compete with Other Customer Service Software Programs?
Some other popular customer service software programs include Zendesk, Helpscout, and Salesforce Service Cloud. While all three of these programs offer similar features asFreshDesk does ,FreshDesk stands out due its ease of use , scalability ,and affordability . When compared side-by-side ,FreshDesk is typically more affordable than its competitors . Additionally ,FreshDesk offers a free plan for small businesses with up to three agents .
Conclusion:
FreshDesk is a customer service software program that helps businesses manage their customer support. It offers a variety of features including ticketing, knowledge management, call center management, and analytics. FreshDesk is designed to be easy to use and scalable so that it can grow with your business .In terms pf pricing ,Freeesh Deskis more affordable than its competitors . Additionally ,Freeh Desk offersa free planfor small businesses with upto three agents making ita great choicefor budget -conscious business owners . All in alll , Freeesh Deskis an excellentcustomer service software solution foe small too medium -sized businessses .